I am from Australia & my wife and I booked this tour 6-months in advance because this company has a great reputation and I wanted to make sure we could go with them due to it being winter and Xmas/NY period in Russia. They couldn’t have been more helpful over our email communications and they understood English very well - they can also organize Russian Letters of Invitation and hotel/airport transfers for you.
Mikhail was fantastic and greeted us on time at our hotel with a smile. He was super friendly and spoke excellent English and made the day tour extra enjoyable. Mikhail’s knowledge of Stalingrad and the battle is incredible and he takes you to all the most notable locations and some off the beaten track - there were not many western tourists in Volgograd when we went so we had many of the sites to ourselves and Mikhail was typically excellent at explaining all the important things in depth throughout the city. He takes you to one of the best restaurants in Volgograd for lunch for a taste of traditional Russian food which we loved. We only booked for the 1-day experience due to cost and limited time but I would absolutely return for the 3-4 day experience judging by the outstanding care and passion Mikhail and the company bring to the battle that shaped WW2.
Doing this tour in Winter was extraordinary - unfortunately it did not snow but the cold was bitter in the morning and became quite nice in the afternoon - we found the cold energizing and everywhere we went was very well heated inside. Would recommend three layers, jacket, gloves, and beanie for tours in Dec-Feb. One recommendation would be to bring a large bottle of water as you can quickly get dehydrated with all the exploring and not realise it in the cold.
Date of experience: December 2019